The main operational tasks of the cash collection service
1. Customer relationship management
- Administration of customer data and collection objects
- Automated document flow for cash replenishment in ATM (management of contracts and SLA, creation of accompanying papers)
- Automation and control of invoicing and payment for services
- Centralization of processing applications for the transportation of valuables
2.Route management for Cash-in-Transit (CIT) teams
- Generation of optimal routes and transportation schedules based on various regulations
- The ability to quickly adjust routes for effective ATM cash replenishment
- Route optimization with taking into account the availability of resources, transport, insurance limits, and other parameters
3. Resource management services
- Generation and distribution of squads along routes
- Inventory management (weapons, bags, cassettes, and other items)
- Accounting for transport depreciation (armored vehicles, armored cars, etc.) and consumption of fuels and lubricants
4. Planning and order management
- Generation of a paper or electronic route sheet for a collection brigade
- Real-time tracking of ATM replenishment order progress (displaying the route via GPS or scanning QR codes upon delivery and acceptance of valuables)
- Real-time alarms
5. Analytical reporting
- Analysis of profitability by customers, regions, and services
- Contractual Compliance Reports (SLA)
- Quality assessment of the inventory of the collection service
- Assessment of the workload of cash collection service employees